Customer Service | Help Area

Ordering and Pricing

The price of shipping any product from 1010TIRES.COM depends on the location of the recipient, the location the product is shipped from as well as the weight and size of the order. Each order's shipping charges are calculated in real-time of the purchase and prominently displayed before each order is finalized. You can also estimate shipping by adding products to your shopping cart, entering your postal code or zip code, and then clicking the 'calculate’ button (excluding Alaska, Hawaii, Yukon, Northwest Territories, and Nunavut). You may choose to ship your order to your home address (billing address) or an approved certified installer if available in your area. See Ordering and Shipping pages for more information.

We do ship internationally. Please note that shipping charges vary by country and region. Each international shipment is assessed on a case by case method based on customs regulations, shipping charges, and other criteria. See Ordering page for information required for International orders.

The price displayed is based on your IP (internet protocol) address. If you have a Canadian IP address, the prices will be displayed in Canadian currency. Conversely, if you have a U.S. IP address, prices will be displayed in U.S. currency. If your IP address is not Canadian or U.S., the prices will default to be displayed in U.S. dollars. Please contact us if you require a price in another foreign currency.

This is not a simple matter of currency exchange. All Canadian orders are shipped from our Vancouver B.C. based warehouse or our Eastern Ontario Hub, and are sourced out in most instances from our Canadian Distributors. Some products we sell in the U.S. are sourced out from our U.S. affiliates and shipped directly to our U.S. customers. There is a difference, and often very significant, between the dealer cost prices in US and Canada. Please be assured that we always work very hard to bring you the best price possible.

Most products we sell in the U.S. are drop-shipped from our U.S. affiliates. On the rare occasions when we do not have a U.S. supplier for the product, our price then comes from a Canadian source and is converted to USD using the current currency exchange rate. As the exchange rate varies, so do the U.S. prices on those products. When you place the order, the price of the product you ordered is recorded in our system and protected from daily fluctuations.

Each credit card transaction goes through rigorous security checks in order to verify the identity of the card holder and ensure that the payment is legitimate. For security reasons, the billing address must be verified by our credit card processor and the security (CCV) code must match. The billing address is the primary address registered with your credit card issuer. If you pay for the order with your credit card, make sure that you enter your exact billing address in the space provided on our site during account creation, and at PayPal (our credit card payment processor). We prefer to ship the order to the billing address of the credit card or to one of our certified installers. Occasionally, we can ship your order to an alternate address (i.e., an address other than the billing address of the credit card). In this case, we require payment by PayPal or Interac only. If you have already paid by credit card on an order with an alternate shipping address, we will cancel the original credit card transaction and issue a new request for payment through PayPal or Interac.

There are other potential reasons for a credit card transaction to fail the security check. If this happens, the only way to get the order through security is for us to process it manually. We will contact you and request that you provide us with additional information, or provide another payment option. This generally delays the order by about 24 – 48 hours. The PayPal account must be a VERIFIED, and we can only ship to an address that is CONFIRMED.

If you cancel your order any time prior to shipping, we reserve the right to charge you a re-stocking fee of 15% on the product only. If your order has been shipped, and it is in transit to you, please contact us immediately. We will try to intercept your order and have it returned to us, but please be advised that the credit for the order will be issued as per our Return/Refund Policy and you will be charged for incurred shipping charges both directions.

Yes, you can buy an odd number or less than 4 wheels/rims on many brands. However, some of our wheels can only be sold as a set of four. This will be indicated during check-out. If you are concerned, please contact us before placing your order. Note, however, you may order as many tires as you need.

We do not match prices with our U.S. competitors. As we are a Canadian online retailer, we have a different price structure than our U.S. counterparts. If you see a Canadian online company that advertises a cheaper price, you are welcome to contact us with details. We reserve the right to determine if we are able to price match for a Canadian order on a case by case basis. Any potential price matches must have the product in stock, be ready to ship from Canada, and be advertised on a Canadian webpage (not a printed flyer). Please email requests for price matching including the URL link through our contact us page.

Unfortunately we are not able to match U.S. prices.

Most Canadian orders are shipped from our Vancouver B.C. or Toronto Ontario warehouses. Most tires and some wheels are sourced primarily from our Canadian distributors. There are absolutely no duties or brokerage fees charged on Canadian orders delivered in Canada, or charged to you upon delivery. You will be charged the appropriate GST, HST, PST as described on the Payment page.

All U.S. orders are tax exempt. There are, however, some instances where there will be duty and/or brokerage fees levied on orders entering the U.S. from Canada. In these cases, you will be notified prior to shipping of your order.

Search and Vehicle Related

We are always adding to and updating our database of vehicles. If you don’t see your vehicle listed, and it’s not earlier than a 1990 year model we recommend that you contact and request a vehicle be added. Please note, some vehicles come in more than one option and listing all options per vehicle is challenging. We work very hard to provide you with the most accurate and up-to-date list of vehicles.

There is also a difference between US and Canadian models. Although we try to obtain the most accurate information, it is not always correct. Most data that is available to us comes from U.S. sources.

There are a couple of reasons that this may occur. Some vehicles are very difficult to fit with after-market wheels and therefore we classify them into this category. Most of the time we can offer wheels/tires, but it has to be done manually by one of our tire and wheel experts. We ask that you contact with these special requests. Another reason for ‘no results” being displayed is that we have not completed updating our vehicle’s database with new models of this car or that the car is older than a 1990 model. In all these instances we encourage you to contact us. We will try our best to help you find the right product, or refer you to other sources.

Please see our Fitment Guarantee Policy for more details. To the best of our knowledge, the 1010TIRES.COM vehicle, wheel, tire and tire and wheel package selectors are accurate. Please be aware that if you are installing aftermarket wheels, and/or changing tire sizes you are customizing your vehicle, therefore, they may not fit exactly the same as the factory settings. We guarantee that the products you have purchased will fit your unmodified vehicle, meaning the following:

  1. Rims: rims will bolt on and will not interfere on OEM brakes, suspension, or body components. Rims that require hub centric rings are still considered a correct fitment.
  2. Tires: Will fall within the approved overall tire diameter, load rating, (and speed rating for non-winter tires).
  3. Rim and Tire Packages: The package will bolt on and will not interfere on OEM brakes, suspension, or body components. When you place an order, you must include as much detailed vehicle information as possible as described on our Fitment Guarantee page. Correct tire and wheel information can usually be found on the inside of the driver’s side door on a sticker

Once you place an order, your credit card will be pre-authorized. That means that your bank has set aside funds for this transaction. Pre-authorization does not mean that we have already charged your credit card. Once the order is approved for processing, we will then complete your transaction, and the funds will be advanced to us. We will ship your order as soon as possible after order completion.

Shipping & Delivery

Every order with a value over $50, requires a signature on delivery (no safe drop option). UPS or Purolator will generally attempt delivery to a residential address three times. Each time they attempt delivery, they will leave a slip on the door indicating the delivery attempt. After three attempts they will contact you and usually the order will then have to be picked up at the closest depot.

Tires are shipped by "dimensional weight”. This means we are charged according to the size rather than actual weight. For example, a tire that actually weighs 47lbs is billed as 69lbs.

We ship orders anywhere in Canada and the U.S. We also ship internationally to some other countries. Please refer to the section on Ordering. Please note, Alaska, Hawaii, Yukon, Nunavut, and Northwest Territories require expedited shipping. Please contact us for a quote on expedited shipping prior to placing an order. We do not ship to P.O. box or APO/FPO addresses.

1010tires.com is partnered with the United Parcel Service (UPS) Standard Ground service, Purolator, Canpar, and Nationex for orders in Canada to deliver the most economical service to our customers. We reserve the right to choose the shipping partner for each order. Orders in the U.S. are shipped using UPS Ground services, but we do not have access to U.S.P.S. International orders outside of the U.S. are shipped by Air Cargo to the nearest airport.

Yes, we do. If you live in the Lower Mainland of B.C. or in GTA (Toronto, ON), you may choose to ship the order to one of our retail stores or warehouses and the shipping is free. Pick-up orders are first pre-authorized for the full amount, but only a $100 non-refundable deposit will be charged when the order is processed. The remainder of the balance and any additional labour charges will be completed at the time of installation/pick-up at the retail store. Your credit card will not be charged twice. Please call our retail locations to get a quote for labour and installation charges.

Once your order arrives at the location of your choice, you will be contacted by phone or e-mail. Government issued identification is required for pick-up orders. If you choose to pay by using the INTERAC option we will collect the payment in full before sending your order to the store for pick-up. Any additional service you require in store will be charged separately at the store.

We prefer to ship the order to the billing address of the credit card or to one of our certified installers. Please see payment information. Occasionally, we can ship your order to an alternate address (i.e., an address other than the billing address of the credit card). In this case, we require payment by PayPal or Interac only. If you have already paid by credit card on an order with an alternate shipping address, we will cancel the original credit card transaction and issue a new request for payment through PayPal or Interac.

  • Wheels - When you are buying wheels only, we use the original boxes, when possible. We then add an additional box on the outside for maximum impact protection. The wheel itself is also wrapped in protective plastic, cloth cover, or foam sheet over the face to protect it from cardboard chafing. Depending on the size, wheel boxes are sometimes strapped together in pairs to provide additional protection during shipping (i.e. an order of 4 wheels will contain 2 tracking numbers).
  • Tires - Tires will be shipped as-is. Tires may be strapped together in pairs, depending on the size of the tire.
  • Tire and Wheel packages - For Canadian orders, if you are buying wheels and tires, the tires are mounted on to the wheels and Hunter Road Force balanced before packaging. Then a sheet of foam is placed over the wheel's face, as well as two layers of cardboard. A single layer of cardboard is put on the back of the wheel, and the entire assembly is strapped together with polypropylene strapping. Hardware is sealed in its own small box and securely attached inside one of the wheel / tire assemblies. A label indicating “Hardware Enclosed” will be affixed to the package that contains the hardware.

For Canadian orders, if you are buying wheels and tires, the tires are mounted on to the wheels and Hunter Road Force balanced for FREE before packaging. For an additional charge an OPTIONAL Wheel Installation Kit (NUTS or BOLTS) is included in your package, which comes with either nuts or bolts (depending on vehicle), hub centric rings (if applicable) and valve stems. We wrap your package in specially designed packaging to ensure safe delivery. If you buy wheels only, they are shipped with the center caps only (if applicable). You do have the option however, to purchase the installation kit at an extra cost.

For U.S. customers, our ability to mount and balance your package before shipping depends on the products ordered. If this is a concern for you, we recommend that you contact us, and verify this before placing your order.

The amount of time required to process your order and ship it depends on the product purchased, if the product is in stock, and where you are located. During our busiest seasons (fall and spring), order processing time may take up to an additional 5-7 business days. If a product ordered is not in stock and needs to be sourced out, please add 7-10 business days.

  • Tires or Wheels - We expect to ship in 2 – 7 business days.
  • Wheel and Tire Package - We expect to ship in approximately 3 – 10 business days.

Unfortunately there are some instances where the order can be delayed beyond the above terms. We will contact you by email with any updates. You can also check the status of your order online for the notes we leave for you while processing the order. Expedited shipping is available. Please contact us for a shipping quote .Once the order is ready to be shipped, you will receive tracking numbers via email.

Other

Yes! We do have a wholesale program. The wholesale program is only available to businesses operating in Canada. Learn more about 1010TIRES.COM Wholesale Program here.

We carry a very large inventory at our facility, however it would be impossible to stock every item we have listed. Although we can get most products from our affiliate warehouses within 1-2 days, there are times when items are sold out. In this case, we will contact you via E-mail within 24-48 hours to give you the option to wait for the product to become available, offer other options, or cancel the order altogether.

At this time we do not offer any sponsorships.

There is good chance we can get the wheels or tires, even though we may not have them listed online. There are some models within the brands that are not listed. We can usually source them out for you. Please contact us with any special requests. If you are searching for a brand that is not listed, we will do our best to find it for you, and provide you with a quote. Special order items are non-returnable or refundable.

Although we deliver across Canada and world-wide, we also have retail and warehouse locations in Vancouver, British Columbia, and Greater Toronto Area (GTA) Ontario. Please see our store locations

Français

Non, présentement nous n’avons pas de site en français mais nous travaillons sur la traduction de notre site en ce moment.

Oui, nous pouvons vous aider en anglais ou en français en direct sur le site ou bien par email, ou par téléphone.Tous les commentaires ou suggestions que vous pouvez nous soumettre seront appréciées.

Pour le moment, nous n'avons pas de reçus ou factures en français, mais nous avons l'intention de corriger ceci dans un avenir rapproché.

Nous n'avons pas reçus et factures en français, mais nous avons l'intention de le changer dans l'avenir. Tous les commentaires que vous pouvez cotiser sera appréciée.