Frequently Asked Questions
Ordering and Pricing
How do I find out the cost of Shipping?
Shipping, for the most part, depends on the actual weight of the order. To get an
accurate shipping quote, place the item(s) into the shopping cart by clicking the
“Add to Cart” button. This will take you to the shopping cart area where you will
find one of the option buttons. Enter your postal code or zip code and click “Calculate
Shipping and Tax” button. The result will show you the lowest possible shipping
cost. Keep in mind this system does not work for orders outside of North America.
International orders must
our International Sales Desk to get an accurate shipping quote.
Are your posted prices in Canadian or U.S. Dollars?
The price displayed is based on your IP address. If you have a Canadian internet
provider, the prices will be displayed in Canadian currency. Conversely, if you
have a U.S. internet provider, prices will be displayed in U.S. currency. You can
verify the displayed currency by checking the small flag that is displayed near
the top right hand corner of the page you are viewing. If you find yourself on the
wrong side of the border, please
us and we’ll help you to resolve the issue.
Why is there such a large difference between the U.S. and Canadian prices on the
This is not a simple matter of currency exchange. All Canadian orders are shipped
from our Vancouver B.C. based warehouse or our Eastern Ontario Hub, and are sourced
out in most instances from our Canadian Distributors. Some items we sell in the
U.S. are sourced out from our U.S. affiliates and shipped directly to our U.S. customers.
There is a difference, and often very significant, between the dealer cost prices
in US and Canada. Please be assured that we work very hard to bring you the best
price possible, always.
Why do U.S. dollar prices sometimes vary?
Most products we sell in the U.S. are drop-shipped from our U.S. affiliates. On
the rare occasions when we do not have a U.S. supplier for the product, our price
then comes from a Canadian source and is converted to USD using the current currency
exchange rate. As the exchange rate varies, so do the U.S. prices on those products.
When you place the order, the price of the product you ordered is recorded in our
system and protected from daily fluctuations.
Why did my order fail security?
Each credit card payment goes through security filters, automatically, with the
end result being, the payment is legitimate. For security reasons, it is critical
that our credit card processor verifies your billing address. The billing address
is the primary address registered with your credit card issuer. If you pay for the
order with your credit card, make sure that you enter your exact billing address
in the space provided on our site during account creation, and at PayPal (our credit
card payment processor). If you would like us to ship the order to an address other
than the billing address of your credit card, you must enter it into your profile
only on 1010TIRES.COM., This is the only place the shipping address should appear,
or the order will fail security. There are some other reasons for a credit card
transaction to fail the security check. If this happens, the only way to get the
order through security is for us to process it manually. We will contact you and
request that you provide us with your credit card number. This generally delays
the order by about 24 – 48 hours.
If you are using a Paypal account, and not a credit card, you MUST check
out with a CONFIRMED address
You can cancel your order any time prior to shipping, however we reserve the right
to charge you a re-stocking fee of 15% on the product only. If your order has been
shipped, and is in transit to you, please
immediately. You will be charged a 15% re-stocking fee, as well as shipping charges
Can I buy an odd number of wheels (i.e. one, two or three)?
Yes, we can sell an odd number of wheels. Some of our wheels can only be sold as
a set of four. This will be indicated during check-out. If you are concerned, please
contact us before placing your order.
Note, however, you may order as many tires as you need.
We do not match prices with our U.S. competitors. As we are a Canadian online retailer,
we have a different price structure than our U.S. counterparts. Some of the products
that we sell may be cheaper than in the U.S., while others may be more expensive.
The difference in pricing is beyond our control. If you see a Canadian online company
that advertises a cheaper price, you are welcome to contact us with details. We
may match the price, provided that the product is in stock and ready to ship. The
product must be shipped from Canada. We will not price match over the phone.
Unfortunately we are not able to match U.S. prices.
I am in Canada. Do I have to pay any duties or other charges when I receive my shipment?
Absolutely NOT. We ship all Canadian destined orders from our warehouse in Vancouver,
Canada or through our hub in Ontario. There will be no duty, brokerage fees or any
other charges you often encounter on orders brought from U.S. based competitors.
Your credit card will be charged in Canadian currency and the TOTAL you see on the
check out page will be the TOTAL you pay for this purchase. In some cases, there
is only one tax to pay - GST, unless you are in B.C., Ontario or Maritime provinces.
I am in the U.S. Do I have to pay any duties or other charges when I receive my
Most U.S. destined orders are drop-shipped from our U.S. affiliates. There are,
however, some instances where the product you ordered is not available in the U.S.
We will contact you before your order is shipped to discuss available options with
Search and Vehicle Related
Why don’t you have my vehicle listed in your selectors?
We are always adding to and updating our database of vehicles. If you don’t see
your vehicle listed and it’s not earlier than a 1990 year model we recommend that
and request a vehicle be added. Please note, some vehicles come in more than one
option and listing such vehicles is a challenge. We work very hard to provide you
with the most accurate and up-to-date list of vehicles.
There is also a difference between US and Canadian models. Although we try to obtain
the most accurate information, it is not always correct. Most data that is available
to us comes from U.S. sources.
How come your wheel/tire selector does not bring any results for my vehicle?
There are a couple of reasons that this may happen. Some vehicles are very difficult
to fit with after-market wheels and therefore we classify them into this category.
Most of the time we can offer wheels/tires, but it has to be done manually. We ask
with such requests. Another reason for ‘no results” being displayed is that we have
not completed updating our vehicle’s database with new models of this car or that
the car is older than a 1990 model. In all these instances we encourage you to
We will try our best to help you find the right product, or refer you to other sources.
How do I know that the tires/wheels I choose will fit my vehicle?
Every order we receive goes through a 13 point check within various departments,
including a fitment check. If our Tech department flags the order as “Will not fit”
you will be notified immediately and offered an alternative product. We are confident
that if we ship your order it will fit your vehicle, GUARANTEED! See our Fitment
Why was my credit card charged before my order is shipped?
Once you place an order, your credit card will be pre-authorized. That means that
your bank has set aside funds for this transaction. That does not mean that we have
already charged your credit card. Once the order is approved for processing, we
will then complete your transaction, and the funds will be advanced to us. We will
then ship your order as soon as possible.
Shipping & Delivery
What if my order arrives and no one is at home to receive it?
Every order with a value over $50, requires a signature on delivery. UPS or Purolator
will generally attempt delivery to a residential address three times. Each time
they attempt delivery, they will leave a slip on the door indicating the delivery
attempt. After three attempts they will contact you and usually the order will then
have to be picked up at the closest depot. Purolator will sometimes attempt delivery
Once you see an attempted delivery slip on your door, there are a couple of options.
There will be a designated area on the slip where you can sign and place it back
on the door for the driver to see the next day. By signing this area, you are authorizing
the driver to leave the product at your doorstep, without your presence. Both UPS
and Purolator will waive all lost or stolen claims if you choose this option. We
have a designated area during the order process where you can leave us a note regarding
the special handling of your delivery.
How is the shipping price calculated for tires?
Tires are shipped by "dimensional weight”. This means we are charged according to
the size rather than actual weight. For example, a tire that actually weighs 47lbs
is billed as 69lbs.
We ship anywhere in Canada and the U.S. Please note, Alaska, Hawaii, Yukon and Northwest
Territories require Expedited shipping, Please contact us for a quote . We do not
ship to P.O. box addresses.
We do not ship to APO/FPO addresses. UPS will not ship there. We are a Canadian
company and we do not have access to U.S.P.S.
Do you allow local pick-up? How does it work?
Yes, we do. If you live in the Lower Mainland, B.C. area, you can choose a local
pick-up option during the check-out process. You can choose to pick up the order
at our warehouse (Fees apply) or at any of our local affiliates, such as
Volco Tires stores
, at no extra charge.
Once your order arrives at the location of your choice, you will be contacted by
phone or e-mail. You will be required to bring your ID (ie: Driver’s License, or
other government issued ID) to verify your identity in store.
When you pay for your order online with a credit card and choose a local pick-up
option, we pre-authorize the payment only. When you arrive at the store, you will
need to provide your credit card or another method of payment to complete the transaction.
Your credit card will not be charged twice.
If you choose to pay by using the INTERAC option we will collect the payment in
full before sending your order to the store for pick-up. Any additional service
you require in store will be charged separately at the store.
Can you ship my order somewhere other than my billing address?
We prefer to ship to the billing address of the credit card with which you paid
for the order, as long as it is verified by our credit card processor. However,
we will ship your order to a different address, as long as the address is within
reason, i.e. to your work or a shop for installation, at our discretion. If we feel
that we are not able to accommodate your request, we will call you to discuss other
payment options, such as Interac (Canadian orders only), money wire or money order.
Once your payment is cleared through our bank, we will ship your order to the address
you have requested.
How is my order packaged for shipping?
- Wheels - When you are buying wheels only, we use the original boxes, when
possible. We then line the box with an extra layer of cardboard, or add an additional
box to protect the wheel. The wheel itself is also wrapped in a plastic bag, or
has a cloth cover, or foam sheet over the face. This protects it from cardboard
- Tires - Tires will be shipped as-is.Tires may be strapped together in pairs,
depending on the size of the tire.
- Tire and Wheel packages - If you are buying wheels and tires, the tires are
mounted on to the wheels and Hunter Road Force balanced before packaging.Then a
sheet of foam is placed over the wheel's face, as well as two layers of cardboard.
A single layer of cardboard is put on the back of the wheel, and the entire assembly
is strapped together with polypropylene strapping. Hardware is sealed in its own
small box and securely attached inside one of the wheel / tire assemblies.
Is my tire and wheel package mounted and balanced before shipping? Is hardware included?
A tire and wheel package includes FREE mounting and road force balancing.
For an additional charge an OPTIONAL Wheel Installation Kit (NUTS or BOLTS) is
included in your package, which comes with either nuts or bolts
(depending on vehicle), hub centric rings (if applicable) and valve stems. We wrap your
package in specially designed packaging to ensure safe delivery.
If you buy wheels, they are shipped with the center caps only (if applicable). You
do have the option however, to purchase the
installation kit at an extra cost.
For U.S. customers, our ability to mount and balance your package before shipping
depends on the products ordered. If this is a concern for you, we recommend that
you contact us , and verify this before placing your order.
How long before my order is shipped?
This depends entirely on what you are buying, and where you are located.
- Tires or Wheels - We expect to ship in 2 – 7 business days.
- Wheel and Tire Package - Will be about 3 – 10 business days .
Unfortunately there are some instances where the order can be delayed beyond the
above terms. We will contact you by email with any updates. You can also check the
status of your order online for the notes we leave for you while processing the
Expedited shipping is available. Please
for a shipping quote.
Once the order is ready to be shipped, you will receive tracking numbers via email.
Do you offer a wholesale program for dealers?
Yes! We do have a wholesale program. The wholesale program is only available to
businesses operating in Canada. Learn more about
1010TIRES.COM Wholesale Program here.
Do you stock everything listed on your web site?
We carry a very large inventory at our facility, however it would be impossible
to stock every item we have listed. Although we can get most products from our affiliate
warehouses within a day or two, there are times when items are totally sold out.
In this case, we will contact you via E-mail within 24-48 hrs to give you the option
to wait for the product to become available, offer other options or cancel the order
At this time we do not offer any sponsorships.
Do you carry other wheels or tires not listed on your web site?
There is good chance we can get the wheels or tires, even though we may not have
them listed. There are some models within the brands that are not listed. We can
usually source them out for you. Please
with any special requests. If you are searching for a brand that is not listed,
we will do our best to find it for you, and provide you with a quote. Special order
items are non-returnable or refundable.
Est www.1010tires.com disponible en français?
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Avez-vous au service à la clientèle personnes qui parlent français?
Nous sommes capables de vous aider en anglais ou en français, par email ou par téléphone.
Comment votre site Internet traduit en langue française?
Nous utilisons Google Translate pour les traductions. Il n'est pas toujours parfait, et nous apprécierons toute les commentaires que vous souhaitez contribuer.
Est-ce que mon reçu et la facture être rédigée en français?
Nous n'avons pas reçus et factures en français, mais nous avons l'intention de le changer dans l'avenir. Tous les commentaires que vous pouvez cotiser sera appréciée.