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Customer Service

Ordering

Order by Phone

We prefer that you place your order online. If you still wish to order by phone, please call us during our business hours. Our toll free number is: 1-877-877-1010.

We recommend you create an account first, to ensure accuracy.

Ordering by Mail, Fax or Email

If you would like to mail in an order, here is our mailing address:

1010TIRES.COM Inc.
#2000-22091 Fraserwood Way
Richmond, BC
Canada
V6W 1J5

To order via fax please fax to:
1-604-270-8841

To order via e-mail:

Use our contact us link on our website.

When ordering by mail, fax or email, please Include the following info:

  • Name (First and Last)
  • Address
  • Contact Info (Phone & E-mail)
  • Make, Model & Year of Vehicle
  • Make, Model, Size, Colour & Quantity of Product(s)
  • Preferred method of payment

A sales representative will contact you shortly after receiving your order, to discuss it with you.

International Orders

We do ship internationally. Please note that shipping charges to some countries or regions can be very expensive. We reserve the right to decide if shipping to your destination would be feasible.

You may place the order online or via other methods described above. If you place the order online, please be aware that shipping costs calculated by our shopping cart may not be accurate. We will contact you immediately to discuss other options that may be available.

We will provide you with the following payment options: money wire transfer (SWIFT), or Credit Card via PayPal. (some restrictions apply)

All international orders are quoted in CAD. Our preferred method of shipping is by FedEx. (we have obtained a very favorable shipping rate). We can also ship your order by air cargo to the nearest airport. This method is usually cheaper but would require you to pick up your order and clear it through your local customs. We are not responsible for any duties or other charges applicable when the order enters your country, regardless of your method of shipping. To obtain a complete quote please contact us and provide us with the following information:

  • Product(s) you are interested in purchasing and quantity
  • Vehicle information - year, make, and exact model
  • Destination country and / or city
  • Method of shipping - FedEx or by air cargo (name of the nearest airport)