IN-STORE Frequently Asked Questions
Looking to purchase online? Check out our ONLINE FAQ
Do you allow local pick-up? How does it work?
Yes, we do. If you live in the Lower Mainland, B.C. area, you can choose a local
pick-up option during the check-out process. You can choose to pick up the order
at our warehouse (Fees apply) or at any of our local affiliates,such as Volco Tires
stores, at no extra charge.
Once your order arrives at the location of your choice, you will be contacted by
phone or e-mail. You will be required to bring your ID (ie: Driver’s License, or
other government issued ID) to verify your identity in store.
When you pay for your order online with a credit card and choose a local pick-up
option, we pre-authorize the payment only. When you arrive at the store, you will
need to provide your credit card or another method of payment to complete the transaction.
Your credit card will not be charged twice.
If you choose to pay by using the INTERAC option we will collect the payment in
full before sending your order to the store for pick-up. Any additional service
you require in store will be charged separately at the store.
Do you provide tire storage when I do my seasonal changeovers?
Yes, we do provide seasonal storage for a nominal charge. Please call your local store for more details.
Do I need an appointment to install my tires or buy new tires?
Generally first come first served, however in the busy seasons (Winter and Spring), it is recommended to schedule ahead of time.
Do you install products that were not purchased from 1010TIRES.COM and how much is the price?
Yes, we will gladly install anything deemed safe to be installed regardless of where it is purchased. For prices please contact your local store.
What is the average wait time to install a set of tires?
Most vehicles can be completed in 30 minutes to 1 hour.
Yes we repair all tires except run-flat tires. We follow the Western Canadian Rubber Manufactures Association’s guidelines of repairing tires.
Will you install two winter tires on my vehicle?
Unfortunately, by the guidelines sent to us by all major tire suppliers, we must only install 4 winter tires.
Yes we are one of the lower mainland’s leading seller of used tires.
Do you hand torque all the wheels you install?
Yes we absolutely hand torque and follow the car manufactures specifications for torque guidelines.
Will you install tires that purposefully “stretch” on the wheels?
Unfortunately we will not install tires that “stretch” unless they are allowed by the tire manufacturer to be installed on the rim.
How many years in the tire business has your company been in business for?
Over 29 years and counting we have served BC.