| Q: |
How much is shipping? |
A: |
Shipping all depends on the dimensions and the actual
weight of the order. To get an accurate quote, you should
put the items you are looking at into the shopping cart.
In the shopping cart screen there will be an option called
calculate shipping. This will tell you exactly how much
it will be to ship what you have placed in your cart. Top |
|
| Q: |
Are your posted prices in Canadian
or U.S. Dollars? |
A: |
You can toggle between currencies by clicking on the
flags in the lower right area of the web page. Top |
|
| Q: |
Why do U.S. dollar prices vary
sometimes? |
A: |
We are a Canadian company, and set our prices in Canadian
dollars. The computer automatically converts them to U.S.
Dollars using the current exchange rate. So as the exchange
rate varies, so will the U.S. Prices. When you place an
order, the price you ordered at is recorded in the system.
If the price goes up the next day, you will still be charged
the price you ordered at. Top |
|
| Q: |
Why don’t you have my vehicle
listed in your selectors? |
A: |
We are always adding new vehicles and updating old ones.
If there is something you see missing (no earlier than model
year 1990), E-mail us and request a vehicle be added (if you are just looking
for a picture, see the next question below). Sometimes it
is because it is a vehicle that is really tough to fit wheels
on. In this case we will respond to your E-mail letting
you know this is the case, and try to give you some options
that will work. Top |
|
| Q: |
Why don’t you have my vehicle
picture in your selectors? |
A: |
There are so many different vehicles and body styles
in the world, that it's an ongoing process collecting pictures
for the selectors. If you wish to contribute a picture of
a vehicle we don't have, you can send it to us and we will
edit it and add it to the system. Pictures should be a straight
on side shot, there should be as little sun glare as possible
and the vehicle should be as clean as possible.
Top |
|
| Q: |
What are your business hours? |
A: |
If you want to talk to us on the phone, we are here from
8:00am until 6:00pm Pacific time Monday to Friday. We are
closed on all Canadian stat holidays. Top |
|
| Q: |
Why is shipping on tires so expensive? |
A: |
In Canada, UPS uses "dimensional weight" on products
that are large and bulky, but not extremely heavy. These
products are billed according to their size rather than
their actual weight. This can cause a tire that weighs 47lbs
to be billed as if it were 69lbs. Top |
|
| Q: |
Where do you ship? |
A: |
We ship anywhere is Canada and the U.S.A.
(Alaska, Hawaii, and Puerto Rico require UPS Expedited
shipping. Yukon and Northwest Territories also require
special shipping arrangements. E-mail us for details). The address
we ship your order to must be on file with your credit card
company. This means if you wish to get your order sent somewhere
other than your billing address, you must contact your credit
card issuing bank and have them put an alternate ship to
address on file. This way we can do our security checks
and still ship to your preferred address. We do not ship
to P.O. boxes or APO addresses as we are a Canadian company
and do not have access to U.S.P.S. If you get your credit
card billed to a P.O. Box, then you must follow the above
procedure for us to be able to ship to your physical
address. We can take International orders (more details here),
but special arrangements must be made. Payment is by Swift
money transfer only. Shipping is by DHL Worldwide Express
or UPS Expedited. Please E-mail for details.
Top |
|
| Q: |
Why can't you ship to a separate
shipping address? |
A: |
This is for your security to ensure no-one is using your
credit card that isn't supposed to be. If someone placed
an order with your card, and had the order shipped to their
address, you would never know what happened until you got
your credit card statement. By having this policy, it protects
the legitimate card holders. (See above for an option to
this). If you are concerned that you will not be home, this
is also not a problem. UPS will try to deliver the order
3 times. If they can not reach you, they will take the order
to their nearest depot where you can pick it up at your
convenience. Top |
|
| Q: |
How is my order packaged for shipping? |
A: |
When you are buying wheels only, we try to use the original
boxes. If the original boxes are too damaged for use, we
will use another box of the appropriate size. We then line
the box with an extra layer of cardboard to protect the
rim. The rim itself is also wrapped in a plastic bag, has
a cloth cover, or a foam sheet over the face to protect
it from cardboard chafing. If you are buying wheels and
tires, the tires are mounted on to the rims and high speed
balanced. There is a sheet of foam placed over the wheel's
face, and then two layers of cardboard. A single layer of
cardboard is put on the back of the wheel and the entire
assembly is held together with 4 polypropylene straps. Hardware
is sealed in it's own small box and securely attached to
a strip of cardboard inside one of the wheel / tire assemblies.
Tires are shipped as-is, with just the shipping labels attached
to them. Top |
|
| Q: |
Do you carry other wheels or tires
not listed on your web site? |
A: |
The brands listed on the web page are what we mainly deal
with. If there is a model missing in one of these brands,
we can usually get it and you are welcome to E-mail us and
ask for information about it. As for brands not listed,
we prefer not to do special orders. In the odd case that
we do a special order, the items are not returnable for
any reason. Top |
|
| Q: |
Do I get wheel nuts, hub rings,
and valve stems when I order wheels? |
A: |
As long as you
buy wheels and tires at the same time for the same vehicle,
we include the mount and computer wheel balance of the
tires, along with the installation kit for no charge. It
does not have to be one of our pre-set packages..
This kit includes wheel nuts (or bolts), valve stems (installed
with tires), and hub centering rings (when necessary and
available). This can be a savings of up to $200. With this,
when you receive your package you can just bolt on your
wheels and tires, and enjoy them.
If you buy wheels only, they are shipped only with the
center caps (if applicable). You have the option of purchasing
the installation kit for an extra cost.
Top |
|
| Q: |
Why has my credit card (cheque
card) been charged but I didn't receive a confirmation of
the order shipped? |
A: |
We start order processing with credit card pre-authorization.
Your bank sets aside funds for this transaction and some
banks show it as the funds advanced. That doesn't mean
that we already charged your credit card. We will only
complete the pre-authorization (charge your credit card)
when we are ready to ship your order. Top |
|
| Q: |
Do you offer any kind of wholesale
program for dealers? |
A: |
At this time we do not offer any kind of "credit
account" program or special pricing for wheel and tire
dealers. Top |
|
| Q: |
Can I buy an odd number of wheels
(i.e. one, or three)? |
A: |
We really only can sell sets of four. At times we can
make exceptions and sell an odd number, but it will be levied
with a service charge of $35.00 Canadian Funds or $25.00
U.S. Funds. If you are concerned, E-mail us before placing your order and we can tell you if it can
be done or not. This only applies to wheels. You can order
tires as many as you need. There are no additional charges
to order odd number of tires.Top |
|
| Q: |
How long will it take my order
to get to me? |
A: |
Within Canada it is between 2 and 7 business days. In
to the U.S.A. it is 4-10 business days. This can all be
affected by holidays in either country and other factors,
so if you are concerned about shipping time, please e-mail
us for an estimate or check for approximate
shipping times from our warehouse to your doorstep.
Top |
|
| Q: |
Do you have everything listed
on your web site in stock? |
A: |
No, but we do carry a large inventory. Also when we don't
have stock we can get most products from local warehouses
within a day or two. Sometimes items are totally sold out
and we can't get them for some time. This is obviously beyond
our control and we will contact you via E-mail to let you
know and give you the option of waiting or canceling the
order. Top |
|
| Q: |
Are your prices for a set of four
or for one? |
A: |
Unless otherwise noted, our prices are "per tire" or "per
wheel"Top |
|
| Q: |
Do you match prices? |
A: |
We do not match prices. We are a Canadian on-line retailer
and have a different price structure than our US counterparts.
Some of the products that we sell may be cheaper than in
the US while others may be more expensive. The difference
in pricing (sometimes very significant) is beyond our control.Top |
|
| Q: |
Why do my UPS tracking numbers
show that my order was shipped to Seattle, Wa. and there
are more packages than I've ordered? |
A: |
All US destined orders of the day are shipped by UPS
across the US/Canada border in a "combined shipment" that
lands in Seattle, Wa. From there, each order is redirected
to its destination. This is done so our U.S. customers can avoid
having to pay charges related to crossing the border such as
duties and brokerageTop |
|
| Q: |
Do you offer sponsorships? |
A: |
We do not offer any sponsorships at all.Top |
