Return/Refund Policy

To the best of our knowledge, the 1010Tires.com car, wheel, and tire selectors are accurate. Due to the possibility of typographical errors, modified vehicles, or other unnamed factors, 1010Tires.com can not guarantee fitment.

If you need to return or exchange an item, please call 1-888-825-MAGS.
1010tires.com will only accept returns within 30 days of delivery.This means you must confirm that the order fits correctly within 30 days of you receiving it. If you wait 3 months before trying to install the order and find it doesn't fit, it will not be returnable.

Please read the following guidelines and instructions if you need to return merchandise:

YOU MUST E-MAIL OR CALL FOR RETURN AUTHORIZATION!

General Return Information

A full credit* will be issued for the following reasons:
1) Wrong merchandise is received and 1010Tires.com is at fault.
2) Merchandise is defective (product must be shipped back to us for inspection at your expense.)
3) Merchandise approved by 1010Tires.com does not fit properly (please see below for details), and there is no "customer request disclaimer" on your invoice.

Merchandise Does Not Fit: 1010Tires.com goes through many steps to ensure that all orders we ship out will fit your vehicle. You must keep in mind that if you are installing aftermarket rims, or changing tire sizes you are customizing your vehicle. These types of products will not fit exactly the same as the factory items did. We guarantee that the products will bolt on to your vehicle and will not rub on the fenders or interfere on any OEM suspension components. We guarantee the products to be safe and to have an adequate load capacity. We DO NOT guarantee that they will fit exactly as the factory parts did.
When you place an order, you must include as detailed vehicle information as possible (i.e. 2006 Honda Accord is not enough. We need to know it's a 2006 Honda Accord LX Sedan 4 cyl). If you provide us with incorrect or incomplete vehicle information, we are not responsible for products that do not fit.
As cars age, their suspensions can wear and become mis-adjusted. It's impossible for an online company to take these factors into account when verfiying fitment. One step we use in verfiying fitment is experience. If a customer calls to tell us a tire is rubbing, but we look back and find that we have done the same fitting package on the same car model many times without trouble, then me know that either the car has been modified, or there is a mechanical problem such as sagging springs. We can not be responsible for mechanical deficiencies on a vehicle.

Lost Shipments: If your order has not been fully delivered and it is past the guaranteed delivery date, please contact us as soon as possible so we can initiate a "trace" with UPS. This is their procedure they use to try and locate parcels that have not been delivered. This process can take up to 8 business days. If UPS is able to locate the package, they will deliver it as soon as possible. If UPS is not able to locate the package (and as long as you paid for the shipping insurance on your order) then they will process an insurance claim. In this case, UPS covers the costs to send you exact replacements of what was lost. We will have these replacements shipped to you as soon as possible. In the event of lost shipments, we only replace the order with the exact same product. We can not provide a refund, and we can not change to a different product.

Damaged Shipments: If your order is damaged in some way, you must E-mail us right away. We will request you send us a digital photo of the damage so we can assess the probelm.

• If the order was damaged in shipping and you had paid for the optional shipping insurance, then we will begin a claim with UPS. It is important that you keep ALL the packaging material as UPS may want to inspect it. Once UPS has agreed to take responsibility, we will arrange to ship an exact replacement for that damaged part. (We can not provide a refund nor change to a different product.) If you chose not to pay for the optional shipping insurance, then there is nothing that can be done and you will be stuck with the damaged part.
• If the damage occured before we shipped the product and our shippers did not catch this, then we will review the digital photo to determine what happened. If we agree that the damage occured before we shipped the order, then we will send an exact replacement for the damaged part (We can not provide a refund nor change to a different product).

Any other returns will be subject to the following deductions:

Tires: Credit less all freight charges plus a 15% re-stocking fee. Freight charges include duties and brokerage for U.S. Customers, and apply to both directions of shipping (please see below regarding return freight charges). In other words, you will be credited your invoice amount less the following:

• Shipping charges from 1010Tires.com to you.
• Duties and brokerage 1010Tires.com pre-paid when the package was sent from 1010Tires.com to you.
• Any duty and brokerage charges 1010Tires.com is assessed for the shipment from you back to 1010Tires.com.

Wheels: Credit less all freight charges plus a 15% re-stocking fee. Freight charges include duties and brokerage for U.S. Customers, and apply to both directions of shipping (please see below regarding return freight charges). In other words, you will be credited your invoice amount less the following:

• Shipping charges from 1010Tires.com to you.
• Duties and brokerage 1010Tires.com pre-paid when the package was sent from 1010Tires.com to you.
• Any duty and brokerage charges 1010Tires.com is assessed for the shipment from you back to 1010Tires.com.

Wheel and Tire Packages: Credit less all freight charges plus a 20% re-stocking fee. Freight charges include duties and brokerage for U.S. Customers, and apply to both directions of shipping (please see below regarding return freight charges). In other words, you will be credited your invoice amount less the following:

• Shipping charges from 1010Tires.com to you.
• Duties and brokerage 1010Tires.com pre-paid when the package was sent from 1010Tires.com to you.
• Any duty and brokerage charges 1010Tires.com is assessed for the shipment from you back to 1010Tires.com.

It is the customer's responsibility to pay shipping charges when returning an order. Remember that we have a very favorable rate for outbound shiments with UPS, so if you ship something back to us you will most likely pay more than we charged to ship it to you in the first place. We are not able to arrange less expensive shipping back to us because we do not get any UPS discount on orders incoming to our warehouse. Any returns arriving at 1010Tires.com as "Freight Collect" without documented authorization will be refused delivery. Please note that the product(s) are the customer's responsibility until we receive delivery.

* Some exceptions will apply to international orders.

Return Conditions and Procedures

All merchandise must be in new condition. Tires must not be driven on. Wheels must not have been mounted on a vehicle or had tires mounted on them (excluding wheel and tire packages). We do not accept returns using U.S. Postal Service or Canada Post, and the shipment must be fully insured.

All merchandise must be properly packaged. Whenever possible merchandise should be packaged the same way and with the same materials as it was received.

Wheels

• Secure center cap onto rim and lug nuts/bolts in a small box and tape securely to inside of wheel box so it can not come undone during shipping. Make sure the container is strong so the hardware does not break out and damage the wheel. If the package opens and damages the rim, you will not get a full refund.
• Wheel must have a foam sheet pad, or be wrapped in a plastic bag to protect the face of the wheel from cardboard chafing.
• If returning two wheels in one box, must have protective cardboard between wheels.
• Wheel must be secured and well protected in the box. Any Styrofoam packing material received with the shipment must be reused in the same way.
• Remove any staples that are not fully closed from the box.

Tires

• Each tire must be labeled with the 1010Tires.com address as well as your own address.
• Return Authorization Code must be clearly printed on each label.

Wheel and Tire Packages

• When possible, use original packaging material consisting of:
• Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
• Foam layers are required to protect the face of the wheel from cardboard chafing.
• Small box secured to a piece of cardboard containing the hardware.
• The tire/wheel packages must be repackaged in the same fashion as when they were originally received. (See Packaging)
• If nylon banding is unavailable, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package

Under no circumstance will 1010Tires.com accept a return of product that is damaged due to the negligence of the customer or a shop that the customer has chosen to use for work on the products ordered!!! The wheels are still your property until we get them back.

Upon receiving your order at our main Canadian warehouse, it will be inspected and if we feel necessary digital pictures will be taken for our reference. We do not discard any packaging in case there is damage due to shipping. Please note: it takes approximately 2 weeks to process your credit.