As soon as you receive your order, you should thoroughly inspect it for any damages or other problems. If you see that the packaging is compromised and the product inside may be damaged, we recommend that you refuse the delivery. The courier will then return the shipment to sender that will allow us to start the proceedings with the claim. Once you have accepted the shipment, any issues with the order discovered will have to be reported to us within 48 hours. Please, do not discard any shipping materials as it maybe necessary to file a claim for damages with the courier. DO NOT install the product before the issues have been resolved. If you install the product on your vehicle before reporting the problems, you are then assuming full responsibility for any damage to the product, and/or your vehicle.