Return / Refund Policy

You must confirm that the order is correct. Any inaccuracies must be reported to us within 48 hours of delivery.

If you cancel your order any time prior to shipping, we reserve the right to charge you a re-stocking fee of 15% on the product only. If your order has been shipped, and it is in transit to you, please contact us immediately. We will try to intercept your order and have it returned to us, but please be advised that the credit for the order will be issued as per our Return/Refund Policy

If you refuse delivery of your order, a partial refund will be issued, as per our Return/Refund Policy

If you need to return or exchange an item, you must request an RMA (Return Merchandise Authorization) please call 1-877-877-1010 ext. 125. Orders without an RMA will not be accepted.

Return Conditions and Procedures

All merchandise must be in new condition, unused and undamaged. Tires must not be driven on. Wheels must not have been mounted on a vehicle or had tires mounted on them (excluding wheel and tire packages). All merchandise must be properly packaged as per the packaging instructions that are E-mailed as part of the RMA. Products endure strong impacts during shipping and should therefore be packaged securely as described below, preferably with our original packaging.

Tires

  • Tires are shipped as-is (not boxed)..

  • Tires, size permitting, can be strapped together in pairs.

  • Each tire must be labeled with the 1010TIRES.COM address as well as your own address. Please note that self-adhesive labels will not attach to rubber. The location of the label must be wrapped in tape first.

  • Return Authorization Code must be clearly printed on each label.

Wheels

  • Please package rims as close as possible to how you received them in the original box if possible.

  • There should be a thin layer of foam or plastic completely covering the face of the rim to protect against cardboard chafing. On top of that there should be a layer of cardboard completely covering the face of the rim to protect against impacts during shipping.

  • Secure the box closed with a strong tape (packing tape or duct tape) and insert it inside a second box for maximum impact protection (i.e. double-box it).

  • Please do not enclose the hardware sent with the wheels in the same box with the rims. There is too great of a chance that the package will come open and damage the rims. If you need to return hardware it should be packaged in a separate box and the box securely attached to the back of the rims.

  • Once everything is packaged securely and is safe for shipping, remove or cover any existing shipping labels. Tape a piece of paper onto each package with your return address as well as our address located on contact us page.

Wheel and Tire Packages

  • Please package wheels and tires as close as possible to how you received them.

  • There should be a thin layer of foam or plastic completely covering the face of the rim to protect against cardboard chafing. On top of that there should be a minimum of 2 layers of cardboard completely covering the face of the rim to protect against impacts during shipping. There should also be a minimum of 1 layer of cardboard completely covering the back of the rim to protect against impacts.

  • Secure the package with a strong tape (packing tape or duct tape) for maximum impact protection (i.e. double-box it).

  • Please do not enclose the hardware sent with the wheels and tires. There is too great of a chance that the package will come open and damage the rims. If you need to return hardware it should be packaged in a separate box and the box securely attached to the back of the rims.

  • Once everything is packaged securely and is safe for shipping, remove or cover any existing shipping labels. Tape a piece of paper onto each package with your return address as well as our address located on contact us page.

Under no circumstances will 1010Tires.com accept a return of product that is damaged due to negligence. The products remain your property until they are received and inspected for damage.

Refund Guidelines

When you have returned the order the refund issued will be credited to your original payment method (when permitted).

Tires or Wheels

The refund will be calculated based on the price of the product only, less freight charges both ways, and less a 15% re-stocking fee. U.S. and International orders may have additional charges applied (if the order is shipped from and returned to Canada).

Wheel and Tire Packages

Wheel and tire package refund will be calculated based on the price of the product only, less freight charges both ways, less a 15% re-stocking fee and plus $60 for mount/dismount of product. Under no circumstances do we refund mounting and balancing fees.

In some situations we will E-mail you courier shipping labels. The shipping charges incurred will be deducted from the refund. If we are not able to provide you with shipping labels, you are responsible for shipping the order back at your expense. In this case you can use a courier of your choice, but we strongly recommend choosing a company that provides online tracking of the packages. DO NOT ship the order back with Canada Post or USPS. Any returns arriving at 1010Tires.com as "Freight Collect" without documented authorization will be refused delivery. Please note that the product(s) are the customer's responsibility until we inspect for damages and take possession.

There are times when the order must be returned for a full refund. A full refund will be issued for the following reasons:

  1. The wrong product was received and 1010Tires.com is responsible.

  2. The product is defective. Please see our Warranty section for details.

  3. Product approved by 1010Tires.com does not fit the described vehicle and no disclaimer has been issued. Please refer to our Fitment Guarantee .

Please note: it can take up to 4-6 weeks to process your refund.

Lost Shipments

If your order has not been fully delivered and it is past the guaranteed delivery date, please contact us as soon as possible so we can initiate a "trace" with the courier. This is the procedure used to try and locate parcels that have not been delivered. This process can take up to 8 business days. If the package is located, it will be delivered as soon as possible. If the courier is not able to locate the package, we will initiate an insurance claim. In this case, the courier covers the costs to send you exact replacements of what was lost. We will have these replacements shipped to you as soon as possible. In the event of lost shipments, we only replace the order with the exact same product. We cannot provide a refund, and we cannot change the order to a different product.

Damaged Products

If your order is damaged in some way, you must Email us immediately. We will request you send us photos of the potential damage so we can assess the problem.

  • If the order was damaged in shipping, then we will initiate a claim with the courier. It is important that you keep ALL the packaging material as the courier may want to inspect it. If the courier agrees to take responsibility, we will arrange to ship an exact replacement for that damaged part. We cannot provide a refund nor change to a different product. Claims with the courier must be completed prior to us shipping you a replacement product.

  • In the unlikely event that the product was damaged prior to shipping, we will review the photos to determine the cause of the damage. If we determine that the damage occurred before we shipped the order, then we will replace the product or damaged part. We cannot provide a refund nor change to a different product.

  • If we determine that damage occurred after you received the order, we will not issue a full refund. We reserve the right to assess the damaged product on a case by case basis and determine the amount of partial refund.

  • If the order is returned under our fitment guarantee policy, and we determine that the product was damaged, this voids the fitment guarantee policy. The refund will be issued as per our refund/return policy (see above).